Incident Details

This page contains all current information on the status of this incident.



Start

2019-10-07 22:05:00 UTC


End

2019-10-21 23:00:00 UTC


Severity

Minor Performance Issue


Current Status

Resolved


Services Impacted

- Insight US


Impact Analysis

Users may experience intermittent problem with charts not loading when logging in with "Try it now".


Description

We have detected a problem in one of the components of the service. We are investigating the issue and will provide updates every hour or when they are available



Timeline

2019-10-21 23:00:00 UTC

The issue has been resolved and the system is confirmed as stable. All service impacting incidents are reviewed to identify steps to prevent or mitigate any similar events from reoccurring.

2019-10-09 22:21:41 UTC

Root cause has been identified. A team is working on a solution

2019-10-07 22:05:00 UTC