Incident Details

This page contains all current information on the status of this incident.



Start

2020-11-04 22:26:24 UTC


End

2020-11-17 11:33:00 UTC


Severity

Minor Performance Issue


Current Status

Resolved


Services Impacted

- AVEVA Asset Information Management Discovery


Coordinator

Pranod Ottur


Description

We are continuing to liaise with the vendor to try and resolve this issue or provide a workaround



Timeline

2020-11-17 11:33:00 UTC

A manual workaround has been identified to address this issue prior to the fix being rolled out in the next release.

2020-11-09 09:04:04 UTC

Our teams continue to liaise with the vendor as an urgent priority. We will provide another update as soon as there is progress to report.

2020-11-08 20:39:23 UTC

We are continuing to liaise with the vendor to try and resolve this issue or provide a workaround

2020-11-08 08:39:26 UTC

We are continuing to liaise with the vendor to try and resolve this issue or provide a workaround

2020-11-07 18:02:14 UTC

We are continuing to liaise with the vendor to try and resolve this issue or provide a workaround

2020-11-07 04:59:07 UTC

We are continuing to liaise with the vendor to try and resolve this issue or provide a workaround

2020-11-06 16:58:55 UTC

We are continuing to liaise with the vendor to try and resolve this issue or provide a workaround

2020-11-06 01:29:27 UTC

We are continuing to liaise with the vendor to try and resolve this issue or provide a workaround.

2020-11-05 17:17:24 UTC

This issue is preventing some customers from opening Excel documents. It has been escalated with a 3rd party vendor and we are working with them to resolve the issue. An update will be provided as soon as we have progress to report

2020-11-05 13:22:12 UTC

We continue to monitor the situation. Our support teams are actively investigating the cause and we will provide further updates as they become available.

2020-11-05 09:21:58 UTC

We continue to monitor the situation. Our support teams are actively investigating the cause and we will provide further updates as they become available.

2020-11-05 05:14:20 UTC

We continue to monitor the situation. Our support teams are actively investigating the cause and we will provide further updates as they become available

2020-11-04 22:26:24 UTC