Event History
The issue has been resolved and the system is confirmed as operating normally.
The incident will be reviewed to identify any actions to prevent or mitigate any similar events from reoccurring.
Identified | 2020-12-03 11:29:25 UTC
Our support teams have identified the root cause of the issue and are actively working to restore service.
Investigating | 2020-12-03 08:24:00 UTC
Maintenance for AVEVA Insight - BI Gateway is complete and the service is operating normally.
In Progress | 2020-12-03 08:30:42 UTC
Maintenance for AVEVA Insight - BI Gateway is underway.
Insight US will be undergoing maintenance at this time.
Completed | 2020-12-04 00:24:41 UTC
Maintenance for Insight US is complete and the service is operating normally.
Verifying | 2020-12-04 00:11:49 UTC
Maintenance for Insight US is complete and testing is now underway to confirm the service is operating normally.
In Progress | 2020-12-04 00:00:10 UTC
Maintenance for Insight US is underway.
Insight EU will be undergoing maintenance at this time.
Completed | 2020-12-03 20:28:16 UTC
Maintenance for Insight EU is complete and the service is operating normally.
Verifying | 2020-12-03 20:05:30 UTC
Maintenance for Insight EU is complete and testing is now underway to confirm the service is operating normally.
In Progress | 2020-12-03 20:00:08 UTC
Maintenance for Insight EU is underway.
Insight AU will be undergoing maintenance at this time.
Completed | 2020-12-03 16:58:07 UTC
Maintenance for Insight AU is complete and the service is operating normally.
Verifying | 2020-12-03 16:38:49 UTC
Maintenance for Insight AU is complete and testing is now underway to confirm the service is operating normally.
In Progress | 2020-12-03 16:00:05 UTC
Maintenance for Insight AU is underway.
AVEVA Edge Management Services will be undergoing maintenance at this time.
Completed | 2020-12-03 18:07:45 UTC
Maintenance for Edge Management Services is complete and the service is operating normally.
Maintenance for Licensing as a Service is complete and the service is operating normally.
Emergency Maintenance for Insight AU, EU and US is complete and the service is operating normally.
Maintenance for Client Activated License Management 2 is complete and the service is operating normally.
AVEVA Insight Advanced Analytics will be undergoing emergency maintenance at this time.
The underlying cloud provider issue has been resolved and AIM 3D services should now be restored. If you do continue to experience any issues please contact AVEVA through your normal support channel.
Monitoring | 2020-11-26 05:14:35 UTC
Our support teams are closely tracking the progress with cloud provider, and we will notify you once the service is restored.
Monitoring | 2020-11-26 01:00:29 UTC
There is gradual host recovery. Customers should see services return
Identified | 2020-11-25 18:09:52 UTC
Our support teams have indentified the root cause of the issue, which relates to an ongoing incident with our cloud providers infrastructure.
Investigating | 2020-11-25 17:00:00 UTC
Insight AU, Insight EU, Insight NA, will be undergoing planned maintenance at this time.
Completed | 2020-11-24 00:02:46 UTC
Maintenance for Insight AU, EU and US is complete and the service is operating normally.
Verifying | 2020-11-24 00:02:23 UTC
Maintenance for Insight AU, EU and US is complete and testing is now underway to confirm the service is operating normally.
In Progress | 2020-11-23 23:30:55 UTC
Maintenance for Insight AU, EU and US is underway.
